There are a few different ways that you can update or reset a password.
Change your password at login
One way to change your password is during the Sign in process by going to https://governorhub.com.
At the welcome screen, click on the blue button labelled Sign in.
After you've entered your email address you input your password. If you can't recall your password, you can click on the forgotten your password? link.
A new box will appear where you can enter your email address, and then click Go. You will then receive an email with a link to click to set up a new password.
The email with a new link should appear in your email inbox within a few minutes. If you do not receive an email please contact the GovernorHub help desk by clicking the blue chat bubble icon at the bottom right of the GovernorHub sign-in screen, or send an email to support@governorhub.com.
Change password on your Profile page
The other way to update your password is from within your GovernorHub account.
Click on your name on the top-right of the screen and 'Profile' to go to your personal profile page and select the Settings tab.
Here under the Privacy & Security tab you will get the option to update your password or sign in settings.
Select the pencil icon next to 'A GovernorHub specific password' to update your password.
If you know your password and want to update it, enter your password into the box and follow through to update it.
If you have forgotten your password, select the forgotten your password? This will automatically send a password reset link to the email address registered on GovernorHub.
The email with a new link should appear in your email inbox within a few minutes. If you do not receive an email please contact the GovernorHub help desk by clicking the blue chat bubble icon at the bottom right of the GovernorHub sign-in screen, or send an email to support@governorhub.com.
Resetting Passwords (for Admins)
As an admin, you can send out password reset emails to other members of the account.
Find the member on the Governing Board and from the options below their name, select Send a password email.
This will send out the automatic password reset email.
What to do if a password reset email hasn't arrived
Sometimes our automatic emails get blocked in school email filters. If this happens, please contact your school IT support team in the first instance and they may be able to update these settings and 'release' the emails.
If that is not possible, or the emails are still not arriving, please contact us at support@governorhub.com.
My new password isn't working
If you've already updated your password but are still unable to log into your account, this may be because your web browser has stored your old log in details and is overwriting your new password each time.
You will need to clear your cookies (How to clear site data for GovernorHub) and then use your new log in details again.
If this doesn't work, try logging in using a different browser (Firefox, Google Chrome etc.).
If you are still having trouble after trying those steps, please contact us at support@governorhub.com.