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Why can't I access GovernorHub Knowledge?
Why can't I access GovernorHub Knowledge?

Common troubleshooting tips if you are having issues accessing GovernorHub Knowledge

Jane Lowe avatar
Written by Jane Lowe
Updated over 2 months ago

You should be able to access GovernorHub Knowledge by selecting the Knowledge option in your side-menu on the left of the screen.

If you don't have the Knowledge option in the sidebar and you think your board has a subscription then please contact support@governorhub.com

It might be that you click on the Knowledge icon and get the screen below:

If you see this message it might be that you need to take some action.

Firstly check that you are accessing via GovernorHub and not attempting to login to The Key site.

You can also try the following steps:

  1. Go to https://kauth.thekeysupport.com/auth/logout to log out of The Key completely

  2. Clear any cookies which may be affecting your login: http://my.thekeysupport.com/clearcookies

  3. Sign back in to GovernorHub

  4. Then click on the icon for Knowledge in your side-menu, on the left side of the screen

    If that does not work please try logging into GovernorHub from a different browser or in Incognito mode to test if it is a browser issue.

If after trying all of these steps, you still cannot access please contact the support team via support@governorhub.com

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