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What to do if you're not receiving emails from GovernorHub
What to do if you're not receiving emails from GovernorHub

Some troubleshooting steps to make sure you can receive GovernorHub emails and notifications

Hannah Goode avatar
Written by Hannah Goode
Updated over a week ago

1 - Check your email settings

When signed in, click on your name in the top bar and then 'your profile' to go to your profile page. Under the 'Settings' tab, you can control the emails and notifications you receive.

General Settings

You can opt in or out of various emails via the toggle switches at the side.

Board and Group Settings

The default recommended settings are set to High (click on When will I be notified? for more information)

You can toggle the Recommended Settings switch off, and then click on Low, Medium, High or All to change the amount of notifications you receive.

2 - Check your spam folder

Sometimes, your email client may incorrectly mark emails from GovernorHub as spam. It's worth checking your spam/junk folder to make sure our emails haven't been filtered into there.

To prevent emails from going to your spam folder, see step 3 below.

3 - Add GovernorHub to your contacts or Safe Senders list

To make sure GovernorHub emails aren't blocked or filtered into your spam folder, add our email addresses to your email contacts or Safe Senders list. The email addresses to add are:

4 - Check with your IT provider

If the above solutions haven't worked and you're still not receiving emails from us, it would be worth getting in touch with the IT provider for your email address.

We often find that GovernorHub emails are blocked for people with school email addresses (e.g. due to strict email firewall settings. Your IT provider should be able to whitelist GovernorHub emails to allow them to get through to you.

You can find more info on the firewall settings needed here:

5 - Get in touch with GovernorHub support

If you've tried all the steps above and still aren't receiving GovernorHub emails, get in touch with us via the blue circle in the bottom right corner of the site, or email

6 - Not receiving replies from our help desk?

If you're not receiving replies from our help desk, you may need to add this email address to your Safe Senders list or contacts.

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