Skip to main content
All CollectionsTroubleshooting
URLs to whitelist for GovernorHub
URLs to whitelist for GovernorHub

URLs to whitelist if you're experiencing firewall issues

Hannah Goode avatar
Written by Hannah Goode
Updated over 2 years ago

GovernorHub is a web-based application, which means it may be filtered through a firewall on your work or school network. 

If you are having trouble with GovernorHub, the configuration of your work/school's firewall may need to be updated to allow GovernorHub data to pass through it.

How to know if you're experiencing a firewall problem

Some symptoms of firewall issues include:

  • seeing a 'This site is not secure' error

  • the website not loading

  • not being able to sign in

  • your washing line or other sections not loading properly (e.g. a spinning 'loading' wheel that never stops)

  • document previews not loading

  • updates to your board (e.g. giving someone a role) not 'sticking' - i.e. it looks like the change was made but then it reverts back

  • images not displaying properly

What to do if you think you're experiencing a firewall problem

If you are seeing any of the problems described above, it would be worth asking the IT people at your work/school to ensure that the following domains are whitelisted on the network:

  • governorhub.com

  • all subdomains of governorhub.com (*.governorhub.com)

  • governorhub-file-storage.s3.eu-west-1.amazonaws.com

  • all subdomains of *.box.com

  • all subdomains of *.boxcloud.com

  • all subdomains of *.box.net

  • all subdomains of *.boxcdn.net

  • ortoo.imgix.net,  ortoo-proxy.imgix.net, governorhub-assets.imgix.net and governorhub-logos.imgix.net

To ensure all emails from GovernorHub are allowed through a firewall, please make sure these emails addresses are whitelisted too:

Did this answer your question?