Only admins or the user will be able to update their contact details and email address.
When updated, the user will then need to use this email address to log in to GovernorHub.
Updating contact details
First, go to the user's account by heading to the Governing Board tab and selecting the arrow next to their name.
This will reveal further options. Click on the option to View Name's full profile.
This takes you to a member's profile page where you can update their contact details and governor information.
Select Edit under the contact details or governor information sections to update the information stored here.
Update the information in the boxes and select Update to save the changes.
Updating an email address
Admins are able to update the email address for a user in specific circumstances.
For security purposes, we recommend that a governor should always update their own email address on their profile page, if at all possible.
Admins will be able to update the email address for a user if:
The user is only one board that you are the admin for
The user is only on boards within a Trust that you are the admin for
The user is only on boards within a Local Authority / Governor Service that you are the admin for
You must have admin rights over all boards that a user is registered on in order to update their email address.
Admins will NOT be able to update a user's email if:
The user is registered on another board that you are not an admin for
The email you wish to update to is already in use on GovernorHub. Please contact our support team in this instance via the help button in the bottom corner or at support@governorhub.com
To update the email address, you will need to:
Go to their profile
Select Edit under their contact details
Enter the new email address into the Email Address box
Click Update
You will then be asked if you're sure you wish to update this email address.
For data security reasons, when an email address has been updated any personal information, including contact information and diversity information, will be removed from the account. This is to protect the individual.
This information can be filled back in under their profile.
If the individual user is updating their own email address, this personal information will not be cleared.
Click Ok to complete the email update.
Once the email has been updated, the user will need to log in using this updated email address.
Problems?
If you're unable to update a user's email, please ask them to try or contact us at support@governorhub.com and we can advise you further.
Merging accounts
If the user's email is already in use on another board and they wish to have all boards brought under the one log in, please ask the user to contact us directly at support@governorhub.com.
We can merge their accounts so that all boards come under the one log in. They will also receive all notification emails to the one email address.
To merge their accounts, we will need evidence that they own both the email addresses they are registered with on GovernorHub.
The user will need to:
Contact us at support@governorhub.com or logged in using the help button from both registered email addresses
Confirm they wish for their accounts to be merged
Let us know which email address they'd like to keep as their log in
Once we have received permission from both email addresses, we can merge the accounts into one.