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Terms and Conditions
Terms and Conditions
Hannah Goode avatar
Written by Hannah Goode
Updated over a week ago

GovernorHub's Terms and Conditions of Use

Terms of website use

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website ('Site'), whether as a guest, a registered user, or a subscriber. Please read these terms of use before you use the site. By using our site, you indicate that you accept these terms of use and our privacy policy and that you agree to abide by them. If you do not agree to these terms of use, please do not use our site.

Information about us is a site operated by The Key Support Services Ltd ('We'). We are a limited company registered under company number 08268303 and our registered office is at 8th Floor Hylo 103, 105 Bunhill Row, London, United Kingdom, EC1Y 8LZ

Accessing our site

The Key Support Services Ltd. hereby grants to visitors to this website access to these pages conditional upon your agreement to the following terms of usage and the terms of our privacy policy. Access to our site is permitted on a temporary basis. We will not be liable if for any reason our site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our site, or our entire site, to users including those who have registered with us.

Part of our site can be accessed only if you are a subscriber through one of our Customer organisations (such as Norfolk Governor Services).

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable and delete any user account and all data linked to them, including identification code or passwords, whether chosen by you or allocated by us, at any time if in our opinion you have failed to comply with any of the provisions of these terms of use or if we believe there is or may be a security breach. We also have the right to recoup all loss of income resulting from your failure to comply with any of the provisions of these terms of use.

Governing law

You hereby accept the application of the laws of England to govern matters between us.


Neither The Key Support Services Ltd. nor any of its employees, agents or sub- contractors make any warranty, expressed or implied, or assume any legal liability or responsibility for the accuracy or completeness of any information contained on this site, or output from this site through print or file download, or any website referred to, nor that these web pages will be free from errors or that site availability will be uninterrupted. The Key Support Services Ltd. does not warrant that the information on this site is suitable for the purposes for which you may use it. The Key Support Services Ltd. cannot be held responsible for the contents of any pages referred to by an external link nor any contribution posted by a user or subscriber. A reference on this site to any persons, products, websites or services does not constitute or imply their endorsements, recommendation or favouring by The Key Support Services Ltd., its employees, agents or sub-contractors.

All copyright to The Key Support Services Ltd. publications and their contents vest in The Key Support Services Ltd. unless stated otherwise. Although The Key Support Services Ltd. has used its reasonable endeavours in compiling these publications it does not guarantee nor shall it be responsible for reliance upon the contents of the publications and shall not be liable for any false, inaccurate or incomplete information. Any reliance placed upon the contents by the reader is at the reader’s sole risk and The Key Support Services Ltd. shall not be liable for any consequences of such reliance.

Nothing in these terms of use or other documentation limits our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation nor any other liability which cannot be excluded or limited under applicable law, nor does it affect or limit any statutory rights you, the user, may have as a consumer.

Restrictions on use of website

The materials and information contained on this website ('Content') and all copyright and other intellectual property rights therein belong to The Key Support Services Ltd. or its content providers. You are hereby granted permission to access the Site and print a copy of the page as a record of your visit. All other use of the Site and its Content, including modification, publication, transmission, creation of derivative works, incorporation into another website or reproducing the Site or the Content (whether by linking, framing or any other method) is not permitted without The Key Support Services Ltd.'s prior written consent.

Posting or transmitting to or from this website any information or data in breach of the Content standard referred to below is prohibited. You, the user, by posting uploading or transmitting any data onto this website hereby warrant that it does not breach the above and that you have full and unrestricted right to post upload or transmit such data.

Prohibited Uses

You may use our site only for lawful purposes. You may not use our site:

  • In any way that breaches any applicable local, national or international law or regulation.

  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

  • For the purpose of harming or attempting to harm any other persons in any way.

  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.

  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.

  • Not to access without authority, interfere with, damage or disrupt:any part of our site;any equipment or network on which our site is stored;any software used in the provision of our site; orany equipment or network or software owned or used by any third party.

Free Trial Use

When you accept a free trial to use the site for a specified period you agree to accept these terms and conditions. At the end of the specified free trial period if you do not take a paid subscription to the service any data or documents you or your governing body have stored may be removed from our systems and databases. Documents and data that have been removed at the end of a free trial can not be restored by us. You will receive advance warning at least seven days before the end of a free trial period to give you the option to subscribe to the service.

Content Standards

These content standards apply to any and all material or information which you contribute (either by posting uploading transmitting or otherwise) to our site (contributions), and to any interactive services associated with it.

You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

  • Be accurate (where they state facts).

  • Be genuinely held (where they state opinions).

  • Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

  • Contain any material which is defamatory of any person.

  • Contain any material which is obscene, offensive, hateful or inflammatory.

  • Promote sexually explicit material.

  • Promote violence.

  • Promote discrimination based on race, sex, religion or belief, nationality, disability, sexual orientation, marriage or civil partnership or age.

  • Infringe any copyright, database right or trade mark of any other person.

  • Be likely to deceive any person.

  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

  • Promote any illegal activity.

  • Be likely to harass, threaten, upset, embarrass, inconvenience, worry, alarm or annoy any other person.

  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.

  • Give the impression that they emanate from us or our customers or other users, if this is not the case.

  • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Information you submit to us

Personal information about you which you submit to us will be governed by the terms of our privacy policy.

In relation to all other information and contributions you submit you hereby agree and warrant

  • that such material or information is not confidential or proprietary and The Key Support Services Ltd. shall be free to use any such information within the functions of the site in any manner (for example to make back up copies) without charge or liability to you and you agree not to take any action against The Key Support Services Ltd. in relation to the use of such material or information.

  • that you own or have unrestricted rights to the material or information submitted to The Key Support Services Ltd. and you shall indemnify and render The Key Support Services Ltd. harmless against any and all claims, suits proceedings, expenses, recoveries and damages including court costs and lawyers fees and expenses of any type whatsoever, brought against The Key Support Services Ltd. in connection with infringement of third party rights in respect of the material or information that you submitted.

  • to take reasonable steps to ensure that the material or information is free from any known computer viruses, or other contaminates, including but not limited to any code or instructions that may be used to modify damage disable or compromise the security of this website, or The Key Support Services Ltd. computer systems or networks.

  • that the information complies in all respects with our Content Standards.

Any breach by you of the above warranties or these terms and conditions or if in our opinion we believe you are in breach we may withdraw all data and information submitted and deny access to you and any person you have allowed from all or any part of this site. If we are informed by any third party that you are in breach of any of the warranties or these terms and conditions then we may without further investigation withdraw all data and information submitted by you and deny access to you and any person you have allowed from all or any part of this site without liability to you. We may at our discretion reinstate access on evidence satisfactory to us that you have not breached any of the warranties or these terms and conditions.

Use of third party information

Any data or information uploaded posted or otherwise transmitted onto this website by users or other third parties is not checked or verified for accuracy by The Key Support Services Ltd. nor are we under an obligation to do so. If you access such data or information and rely on it or use it then you do so at your own risk. The Key Support Services Ltd. does not guarantee or warrant that such data or information is accurate and not misleading, fit for purpose, available to you to use, free of any legal barriers to its use or otherwise and shall not be liable to you for any loss you may suffer as a result of your use or reliance on such data or information.


The Key Support Services Ltd. reserves the right to revise, withdraw or restrict access to the Content of this website in whole or in part at any time without prior notice. Please check this page periodically for changes. Your continued use of the GovernorHub site following the posting of changes to these Terms of Use means that you accept the changes.

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