What is a sub-processor?
This is an external service provider that has been chosen by GovernorHub to help us deliver our services to you. By appointing a sub-processor customer data may pass through them when you use our products and services.
How do we store and protect your information?
We take the privacy and security of your information very seriously and have strict processes in place to ensure this information is secure and only accessible to those who need access to it. We regularly review our providers and ensure that they have relevant policies and protections in place.
Data within the GovernorHub system is encrypted during transit using TLS/HTTPS and is encrypted at rest in our database. Access to the infrastructure, including access and audit logs is limited to GovernorHub developers. Underlying operating systems and container images are regularly updated in accordance with supplier recommendations.
Backups are maintained through daily snapshots of the database, which are periodically tested for recovery. Additionally we take copies of database changes which can be used for more fine grained recovery and instant recovery. The recovery processes are periodically tested.
Subprocessor | Purpose | Location |
Amazon Web Services (AWS) | Cloud Service Provider hosting our products and services. | UK + Ireland |
Asana | Cloud Based Collaboration tool | USA |
Cloudflare | Cloud service provider | Global |
Google Analytics | Cloud based product analysis | USA |
Google Cloud Platform (GCP) | Cloud Service Provider hosting our products and services. | UK |
Google Workspace | Cloud based office tools | UK |
Intercom | Cloud based Customer support | USA
|
Jira | Incident management tool | UK |
Linear | Project management tool | EU |
MailChimp / Mandrill | Cloud based transactional email tool | USA |
Microsoft Azure | Cloud Service Provider | UK |
OpenAI | For AI tasks | USA |
Pusher | Realtime messaging | EU |
Sentry | Cloud based real time user error reporting | USA |
Rustici Software LLC (ScormCloud) | Service for hosting SCORM objects. | USA |
Salesforce | Cloud customer relations | UK |
Salesforce Marketing Cloud | Cloud Marketing | EMEA |
Stripe | Payment processing | Global |
Tableau | Cloud based charting and usage tool | Ireland |
Vercel | Front end hosting platform | US & EU |
Zuora | Cloud account invoicing and billing | Germany |