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My email address is not recognised
My email address is not recognised

What to do if your email address doesn't appear to be on the GovernorHub system

James Sharp avatar
Written by James Sharp
Updated over a week ago

If you've been trying to sign into GovernorHub but get the message that your email address isn't registered on the system, then this could be for a number of reasons.

You've been signed up for GovernorHub under a different email address.

  • Do you have multiple email addresses?

  • Could you have been added to GovernorHub under a different one? Some email providers have multiple domains (the bit after the @ symbol), for example Gmail addresses work with either example@gmail.com or example@googlemail.com

  • Please also double check the spelling! Many email addresses contain special characters, and we all make typos sometimes!

Your governing body uses GovernorHub but you have not yet been added to the account.

  • If you think your governing body is already signed up with GovernorHub then please approach your school in the first instance, they will be able to arrange access for you.

Your governing body is not yet signed up with GovernorHub.

  • If this is the case (or you're not sure) then please check with your school in the first instance.

If you're still not sure, or want to talk to us about logging in, please email us at support@governorhub.com - or click on the little blue chat button in the bottom right of the screen to send us a message.

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