GovernorHub is a web-based application, which means it may be filtered through a firewall on your work or school network.
If you are having trouble with GovernorHub, the configuration of your work/school's firewall may need to be updated to allow GovernorHub data to pass through it.
How to know if you're experiencing a firewall problem
Some symptoms of firewall issues include:
- seeing a 'This site is not secure' error
- the website not loading
- not being able to sign in
- your washing line or other sections not loading properly (e.g. a spinning 'loading' wheel that never stops)
- document previews not loading
- updates to your board (e.g. giving someone a role) not 'sticking' - i.e. it looks like the change was made but then it reverts back
- images not displaying properly
What to do if you think you're experiencing a firewall problem
If you are seeing any of the problems described above, it would be worth asking the IT people at your work/school to ensure that the following domains are whitelisted on the network:
- governorhub.com
- all subdomains of governorhub.com (*.governorhub.com)
- governorhub-file-storage.s3.eu-west-1.amazonaws.com
- all subdomains of *.box.com
- all subdomains of *.boxcloud.com
- all subdomains of *.box.net
- all subdomains of *.boxcdn.net
- ortoo.imgix.net, ortoo-proxy.imgix.net, governorhub-assets.imgix.net and governorhub-logos.imgix.net