GovernorHub is a web-based application, which means it may be filtered through a firewall on your work or school network. 

If you are having trouble with GovernorHub, the configuration of your work/school's firewall may need to be updated to allow GovernorHub data to pass through it.

How to know if you're experiencing a firewall problem

Some symptoms of firewall issues include:

  • seeing a 'This site is not secure' error
  • the website not loading
  • not being able to sign in
  • your washing line or other sections not loading properly (e.g. a spinning 'loading' wheel that never stops)
  • document previews not loading
  • updates to your board (e.g. giving someone a role) not 'sticking' - i.e. it looks like the change was made but then it reverts back
  • images not displaying properly

What to do if you think you're experiencing a firewall problem

If you are seeing any of the problems described above, it would be worth asking the IT people at your work/school to ensure that the following domains are whitelisted on the network:

  • governorhub.com
  • all subdomains of governorhub.com (*.governorhub.com)
  • governorhub-file-storage.s3.eu-west-1.amazonaws.com
  • all subdomains of *.box.com
  • all subdomains of *.boxcloud.com
  • all subdomains of *.box.net
  • all subdomains of *.boxcdn.net
  • ortoo.imgix.net, ¬†ortoo-proxy.imgix.net, governorhub-assets.imgix.net and governorhub-logos.imgix.net
Did this answer your question?